We take great pride in our reputation for excellent customer service & customer satisfaction. We always ensure our customers are 100% satisfied with our service and product quality. If for any reason you are dissatisfied with your purchase, we’ll assist you promptly.
- CancellationIf you wish to cancel your order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not full payment will be refunded, 10% administration fees of your amount purchased will be imposed.Once products are SHIPPED, and you wish to cancel your order, 30% administration fees will be imposed and shipping is non-refundable items. Refund will be processed only after the product returns to us.
If your parcel being returned due to (incorrect address was given by customer, unclaimed parcels, recipient not available during delivery) and a refund request is made, we will impose 30% administration fees of your total order value and deduct the shipping charges and refund you the remaining amount.
Exchange is applicable when you received defective or wrong items, please send us the photo of the received items and we will send you replacement with the original shipping method. Replacement with other same value item or refund only can be done if the same item is out of stock.
- For order after shipped, products can be returned at buyer’s cost and 80% refund will be granted, exclude shipping. Returned item must be in original/ unused/ unopened/ sealed condition.
- Request to return or exchange shall be emailed to us within 7 calendar days from the day the package was delivered.
- We advise you to email us to find out more about the product if you are unsure or do intensive research before ordering.
- RefundWe could only refund the money if the product bought by the customer is not available and the customer does not want to replace it with the other product.
Refund does not apply if the customer does not like the product that have been bought.
Refund does not apply if the product has been sent, but has not arrived within the period of time that has been determined by the shipping service.
Refund does not apply if the products sent are not in accordance with your expectations.
Please note that we reserve the right to refuse a refund, exchange, or replacement of any products, if we have reasons to believe the defective claim to be fraudulent or otherwise invalid.