General Questions

Normally we don’t provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

No, you can only use one promotional discount in each individual order.

Your gift card should appear in your inbox within 24 hours of purchasing. If you have still not received it, please check your junk/spam folder. If to no avail, please contact us.

Yes we do! To buy one of our e-gift cards, please click here.

 

Our e-gift cards is only valid to use online and will be sent to you electronically via email.

Please contact wecare@lensnglasses.com immediately. Or you can refer to our Return & Exchange Policy for more information.

We will process your order within 1 – 3 business days exclude weekend and public holiday.

Load More

Product Info: Contact Lens

We should understand the following before choosing colored contacts.

a. Water content

Refers to the ratio of quality of water in the lens and the the total mass of the lens. Water content determine the characteristics of the lens, water content can be divided into:

 

  1. Low water content  <42%
  2. Middle water content 42% to 60% 
  3. High water content > 60%.

 

The higher water content, the more flexible the lens are, it is easier to deform in hand. In contrast, the lower the water content, lens are easier to form in hand.

If water content is too high, the lens will reduce the moisture as it absorbs water from the eyes, causing discomfort to the eyes. If water content is too low, it will result in poor oxygen permeability, causing dryness to your eyes too, because oxygen is passing through the water content.

IDEAL water content should be between 50% – 60%, but it varies among people. Experts recommend contact lenses with high water content to those eyes are easily to get dry.

 

b. Diameter

It is the size of the lens. The bigger size of diameter, the more obvious the big eyes effect. Basically bigger diameter lens needs higher percentage of water content because water tends to be absorbed faster. You may notice that majority of the big eyes lenses (16mm) have 42% and above water content.

 

c. Base Curve

It is the center area of the curvature of the lens. Basic rule to select Base Curve is: it should not be tight. Experts advise common Base Curve are between 8.3 to 8.9.  This helps it fit your cornea more comfortably since some corneas are “steeper” or “flatter” than others. The higher the base curve number the “flatter” the curvature of the cornea.

 

d. Center Thickness: 

It is the thickness of center of contact lens. Experts remind those who have astigmatism, should select slightly thicker lens.

 

e. Oxygen Permeability:

It refers to the ability of oxygen permeate to eyes. Oxygen permeability varies from every type of lens, it depends on the material and thickness of lens. Generally the greater the diameter of the lens, the greater the coverage, oxygen permeability will be relatively poor.

Follow one rule of thumb. “When in doubt, take out”. Contact lenses should remain comfortable in eyes. If you find growing redness, inflammation or any unusual symptom; remove your contacts immediately. A new pair of lenses usually takes 5-7 minutes to adjust. Any discomfort that extends this, is not worth taking the risk for.

Modern day contact lenses are made from advanced material that remain supple & moist for longer duration. They are made under state of art laboratories that maintain supreme health standards. People who have had bad experiences in past with contacts are now being benefitted by them. Due to innumerable choices & options, contact lenses are the most resorted vision correction medium. Make sure you disinfect your plastic discs daily only with a pharmaceutical multi-purpose solution. Although these are no rub solutions, rubbing your lenses once in a while significantly reduces the risk of infections by eliminating bacterial growth.

As a last note, we want to emphasize on the importance of “eye exams & follow ups”. Routine visits to your doctor once every year is mandatory even if your eyes seem to work just fine.

While contact lenses are safely used by millions of people every day, they do carry a minor risk of infection that is associated with unsafe usage. Shockingly 40% of the consumers were found engaged in handling contact lenses even without washing their hands which multiplies the risk of contagious outbreaks. This must not however, intimidate the users of contact lenses. Over 30 million people wear contacts in US alone and luckily only about 4 in every 10,000 wearers are affected by contact lens related infections every year.

Sometimes this may due to the difference in temperature. You can put the bottles in solution in a container and soak the container in hot water, it shall be unstuck then.

You can use all types of multipurpose solution to soaked your lenses. However, we advise you to refer the quality of the solution before choosing them.

No. We always make sure all of the products do not contain any harm substance before we proceed to sell them. All brands are from Korea, Thailand and Japan from trusted manufacturers.

We always restock our product when it happens to be out of stock. The new batch will not be the same as the previous one. This is due to a different batch of manufacturing. The design will remain the same but the color might be slightly different in a new batch.

The circle lenses come in a different water content between 30%-50% water content. Some people are able to use the lenses with a lower water content without having a trouble of dryness. In general, the higher water content allows more oxygen to pass through the eyes for a better comfort wearing.

The main different would be the size and the effect it brings out. Please consult with your optometrist to get the correct diameter/ base curve of your both eyes before placing any order.

It depends on your eye color and the color you wanted for your eyes to naturally appear. We recommend you to choose the same color lens with your original eye color for a better result.

The lenses are made from polymacon/ polyhema and water. The percentage of water content is usually 38% or 42%. Yes, circle lenses are generally safe and are approved by Korean FDA. But precaution is always needed.

If you are having astigmatism but you wanted to get our normal lenses, please consult with your optometrist before placing your order.

No, You can only choose a diameter from what is stated on the website.

a. OD and OS

They are abbreviations for oculus dexter and oculus sinister, which are Latin terms for RIGHT EYE (OD)and LEFT EYE (OS).

Your prescription also may have a column labeled “OU.” This is the abbreviation for the Latin term oculus uterque, which means “both eyes.”

Your eyeglass prescription contains other terms and abbreviations as well. These include:

 

b. Sphere (SPH)

This indicates the amount of lens power, measured in diopters (D), prescribed to correct nearsightedness or farsightedness. If the number appearing under this heading has a minus sign (–), you are nearsighted; if the number has a plus sign (+) or is not preceded by a plus sign or a minus sign, you are farsighted.

The term “sphere” means that the correction for nearsightedness or farsightedness is “spherical,” or equal in all meridians of the eye.

 

c. Cylinder (CYL)

This indicates the amount of lens power for astigmatism. If nothing appears in this column, either you have no astigmatism, or your astigmatism is so slight that it is not really necessary to correct it with your eyeglass lenses.

 

d. Axis

This describes the lens meridian that contains no cylinder power to correct astigmatism. The axis is defined with a number from 1 to 180. The number 90 corresponds to the vertical meridian of the eye, and the number 180 corresponds to the horizontal meridian.

If an eyeglass prescription includes cylinder power, it also must include an axis value, which follows the cyl power and is preceded by an “x” when written freehand.

The axis is the lens meridian that is 90 degrees away from the meridian that contains the cylinder power.

Please consult with your optometrist to get the correct prescription/base curve and diameter of your both eyes.

If you do not open the lenses container, please refer to the expiry date printed on the label.

If you open the lenses container, you shall dispose within the statedd period listed in the “Replacement Period” in product description, for example 12 months. You can wear as many times as you want. Please dispose within the replacement period or after the expiry date on the label, whichever comes first.

Please also take note that the 12 months replacement period is a maximum period you can use. After you opened the lenses, it depends on the frequency you used. It’s wear and tear product, the more frequent you use, you shall dispose it in shorter period time frame. The longest you can use is 12 months. Says you used it every day, then we advise you to dispose it within 3 months.

All our lenses comes with (-) prescription which is for Nearsightedness. We do not have any lenses for Farsightedness (+) prescription for now.

The price given on the website is for one pair (2 bottle of lenses for contact lens).

Load More

Product Info: After You Get the Contact Lens

It varies from person to person. Some people have sensitive eyes whereas others have dry. You need to figure out the duration yourself. As a rule of thumb, do not wear colored contacts for more than 2 – 4 hours the first time. You can then gradually increase the duration as your eyes get used to wearing colored contacts. Buy an eye drops if necessary.

  • Wash your hands and fingernails thoroughly before wearing lenses, do not touch other things after washing;
  • After take out the lens, soak the lenses in the lens case;
  • Check the solution level in your lens case at least once a week.
  • Dispose the lens solution upon expired and replaced a new one;
  • Lens case should be changed regularly (once every 3 months), clean the lens cases weekly with soft brush;
  • Colored contacts should be worn before makeup, and should be removed before cleansing;
  • Used lens solution must be disposed;
  • Use only eye drops suitable for soft contacts lens;
  • Do not wear lens overnight;
  • Do not share the lens with others.
  • Handle the lens with care, using inapporiate tools/ fingernail tips may cause damage to the lens;
  • Examine your eyes before wearing circle lens. If eyes are inflame or turns red after wearing, stop wearing the colored contacts;
  • If lens is hard to be removed from eyes, do not use force. Put a few drop of lens solution into eyes, then rub gently;
  • Do not rub your eyes if sand gets into it, remove the lens as soon as possible, lens must be cleaned before wear it again.

It is recommended that colored contacts should be soaked for a good time of 6 – 8 hours before the very first use. The best practice is to soak them in multi-purpose solution for a night. This is done because the solution in which colored contacts come is for storing them. That solution is definitely not meant to come in contact with eyes.

If colored contacts are worn without soaking them; you will probably develop pink-eyes or stinging/burning feeling. Let them get neutralized before inserting them into your eyes.

Please check and make sure you get everything as ordered. Please make sure the contacts are in good condition (such as in 1 piece, no scratch, not stuck to the bottle, etc) before you open it. Please sanitize your hands, lens case and related tools before using it.

 

Load More

Product Info: Reading Glasses

If you are having astigmatism but you wanted to get our normal lenses, please consult with your optometrist before placing your order.

a. OD and OS

They are abbreviations for oculus dexter and oculus sinister, which are Latin terms for RIGHT EYE (OD)and LEFT EYE (OS).

Your prescription also may have a column labeled “OU.” This is the abbreviation for the Latin term oculus uterque, which means “both eyes.”

Your eyeglass prescription contains other terms and abbreviations as well. These include:

 

b. Sphere (SPH)

This indicates the amount of lens power, measured in diopters (D), prescribed to correct nearsightedness or farsightedness. If the number appearing under this heading has a minus sign (–), you are nearsighted; if the number has a plus sign (+) or is not preceded by a plus sign or a minus sign, you are farsighted.

The term “sphere” means that the correction for nearsightedness or farsightedness is “spherical,” or equal in all meridians of the eye.

 

c. Cylinder (CYL)

This indicates the amount of lens power for astigmatism. If nothing appears in this column, either you have no astigmatism, or your astigmatism is so slight that it is not really necessary to correct it with your eyeglass lenses.

 

d. Axis

This describes the lens meridian that contains no cylinder power to correct astigmatism. The axis is defined with a number from 1 to 180. The number 90 corresponds to the vertical meridian of the eye, and the number 180 corresponds to the horizontal meridian.

If an eyeglass prescription includes cylinder power, it also must include an axis value, which follows the cyl power and is preceded by an “x” when written freehand.

The axis is the lens meridian that is 90 degrees away from the meridian that contains the cylinder power.

Please consult with your optometrist to get the correct prescription/base curve and diameter of your both eyes.

The price given on the website is for one pair (2 bottle of lenses for contact lens).

Load More

Product Info: Sunglasses

If you are having astigmatism but you wanted to get our normal lenses, please consult with your optometrist before placing your order.

a. OD and OS

They are abbreviations for oculus dexter and oculus sinister, which are Latin terms for RIGHT EYE (OD)and LEFT EYE (OS).

Your prescription also may have a column labeled “OU.” This is the abbreviation for the Latin term oculus uterque, which means “both eyes.”

Your eyeglass prescription contains other terms and abbreviations as well. These include:

 

b. Sphere (SPH)

This indicates the amount of lens power, measured in diopters (D), prescribed to correct nearsightedness or farsightedness. If the number appearing under this heading has a minus sign (–), you are nearsighted; if the number has a plus sign (+) or is not preceded by a plus sign or a minus sign, you are farsighted.

The term “sphere” means that the correction for nearsightedness or farsightedness is “spherical,” or equal in all meridians of the eye.

 

c. Cylinder (CYL)

This indicates the amount of lens power for astigmatism. If nothing appears in this column, either you have no astigmatism, or your astigmatism is so slight that it is not really necessary to correct it with your eyeglass lenses.

 

d. Axis

This describes the lens meridian that contains no cylinder power to correct astigmatism. The axis is defined with a number from 1 to 180. The number 90 corresponds to the vertical meridian of the eye, and the number 180 corresponds to the horizontal meridian.

If an eyeglass prescription includes cylinder power, it also must include an axis value, which follows the cyl power and is preceded by an “x” when written freehand.

The axis is the lens meridian that is 90 degrees away from the meridian that contains the cylinder power.

Please consult with your optometrist to get the correct prescription/base curve and diameter of your both eyes.

The price given on the website is for one pair (2 bottle of lenses for contact lens).

Load More

About Payments

If your payment was declined or you received an error message when trying to send a payment, it could be because:

  • You may need to confirm the email address associated with your PayPal account.
  • There may be an issue with the funding source you’ve selected (insufficient balance or declined transaction). Contact your bank or card issuer for more information.
  • You have a limitation placed in your PayPal account.

We use PayPal as the payment method. You can create an Paypal Account or visit www.paypal.com for more information.

Load More

Shipping & Tracking Questions

  • The delivery time frame is based in best ESTIMATION. All transit times are subject to Customs Clearance, transport conditions, weather conditions, volume of mail traffic and etc.
  • International shipments may subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the Recipient.
  • Estimated delivery time frame EXCLUDE processing time (found in product description).
  • For the fast shipping, please provide contact number, postal code and buzz code (if any) in the shipping address. DO NOT enter P.O Box address.
  • Delivery is usually done from Monday to Friday, working hours only.
  • Please contact us if the package did not reach within the mentioned delivery time frame, else we will not be able to perform investigation with shipper. We will not entertain any claim after such period.
  • It’s your responsibility to track the package, please track regularly.

The tracking number will be sent to your email after the package was shipped.

No, recipients are of the responsible party to pay for the custom tax if products are selected. For your information, not all the products will be levied by custom tax. Products levied by custom tax are randomly selected by the custom of respective country.

We are sorry to hear that! We will confirm with the shipper in such circumstances. And once confirmed, you can choose to refund or reship your order. Please inform us if you do not receive the package within 2 weeks of the mentioned delivery time frame, else we will not be able to track the package and it will be deemed delivered.

It depends on where your package will be sent. The shipping cost will be displayed on the checkout page.

There are two possibilities on this case:

1. Please allow two days for the POST agency to update all the parcels especially for Standard Shipping where the traffic sometimes are congested due to heavy flow. Please come back and do the checking after 2 days

2. Either typos or errors might have occurred at customer side or at our side. For your information, the tracking number is being keyed in manually and it is subjected to human errors, hence your understanding is greatly appreciated here. However, please allow two days before seeking clarification with us, it might always because of the first possibilities.

There are few steps to track your order:

1. Check your ORDER STATUS first.

2. Make sure the status is SHIPPED.

3. Only when products are shipped, then you will be provided with the TRACKING NUMBER. We will send a tracking number to your email after the package was shipped.

4. Once you obtain your tracking number, you can go to www.17track.net to locate/track your products.

5. If you need more information, you can always refer to 17track website at www.17track.net.

We will send the tracking number to you after the shipping. Please check your junk/spam folder if you do not get it. From the email, you can click the link and it will bring you to the tracking site.

Please take note of the delivery time frame and sometimes it may be delayed 2-5 working days due to unforeseen circumstances such as sudden hike in mail volume traffic, custom clearance, bad weather and etc.

If you do not receive it in mentioned time frame, feel free to email us for checking. The shipper may take 2-7 working days to revert to us. In the same time, you can contact the shipper directly and provide the tracking number to them for faster response.

We are sorry to hear that! Please be reminded that for standard shipping users, the shipping would take between 10 to 30 business days, which means they are excluded of the Saturday and Sunday. In addition, you could also check the tracking code for the recent status of your products.

If you do not receive your order after 30 business days, please contact us immediately, we will perform search and investigation with shipper. Once confirmed, we will either refund or resend your order.

Load More

Other Questions

Please send us an email to wecare@lensnglasses.com or use the contact form on this website.

Load More